Privacy Policy

Effective Date: 28th Sept 2023

Thank you for visiting Roadies Koffeehouz ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our website, mobile application, or visit our stores. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect
  • 1.1 Personal Information: We may collect personal information, including but not limited to, your name, email address, phone number, postal address, and payment information when you make a purchase, create an account, or interact with us.

  • 1.2 Usage Information: We collect information about your interactions with our website and mobile application, such as your IP address, browser type, device information, and browsing history.

  • 1.3 Location Information: With your consent, we may collect precise location data from your device when you use our mobile application or website to provide location-based services and improve your experience.

2. How We Use Your Information
We use your information for various purposes, including but not limited to:
  • 2.1 Providing Services: To process orders, deliver food, and offer customer support.

  • 2.2 Personalization: To customise your experience, recommend products, and provide personalised content.

  • 2.3 Communication: To send order confirmations, updates, promotional offers, and respond to your inquiries.

  • 2.4 Analytics: To analyse website and application usage, improve our services, and optimise marketing efforts.

  • 2.5 Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our policies.

3. Data Sharing and Disclosure
We may share your information with:
  • 3.1 Service Providers: Third-party service providers who help us with order processing, delivery, payment processing, and other business operations.

  • 3.2 Marketing Partners: With your consent, we may share your information with marketing partners for promotional purposes.

  • 3.3 Legal Requirements: To comply with legal obligations, respond to requests from law enforcement, and protect our rights and the rights of others.

  • 3.4 Business Transactions: In the event of a merger, sale, or transfer of assets, your information may be transferred to a third party.

4. Your Rights and Choices
  • 4.1 Access and Correction: You can access and edit your personal information by logging into your account.

  • 4.2 Opt-Out: You can opt out of marketing communications by following the instructions provided in the messages or contacting us directly.

  • 4.3 Location Data: You can disable location services on your device or within our mobile application.

  • 4.4 Cookies and Tracking: You can manage cookies and tracking preferences through your browser settings.

5. Data Security

We implement reasonable security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review the policy periodically for any changes.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at

By using our services, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and disclosure of your information as described herein.